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Restarted Optik PVR and it deleted ALL MY RECORDINGS

TWP
Just Moved In

My PVR was not recording all the programs it was set for. When this happened before, the Telus tech told me to restart the PVR from the Menu. It worked fine. This time, restarting deleted all my recordings. I'm wondering if this has happened to any one else, and if so, how did Telus make you a happy customer again? I'm anticipating a battle, and I'm wondering if anyone has had any experience with this problem.

Thanks for any help.

TWP

 

2 REPLIES 2

WestCoasterBC
Community Power User
Community Power User

Reboot the modem wait till it’s back online. Then restart your pvr, followed by any other optik tv receivers you have.

xray
Guardian

It's likely that you just can't see them but they are still there. This is a common problem for the non-pvr boxes failing to communicate with the PVR. Restarting everything in the prescribed order as @WestCoasterBC suggested should correct it.