Reset Arris 4K box

[BryceWilkinson]

How do I go about restoring the box to the initial setup screen where I pair it with the modem? I’ve held down the top button for 10 seconds, does nothing.

[FuzzyLogic]

Hopefully you can find what you need here:

Installation instructions for your ARRIS wireless receiver | Support | TELUS

[BryceWilkinson]

thanks I saw that earlier. Nothing on resetting it

[FuzzyLogic]

Unplug for 10 seconds will do a reset. I believe you won't see the wifi setup unless the device can't connect to a network. 

[BryceWilkinson]

I’ve tried that. We had a power outage last week and the main PVR is showing “something isn’t right” etc etc

https://imgur.com/a/U2TbudU

The other Arris box is working perfectly fine.

[FuzzyLogic · Accepted solution]

Doesn't sound good. Possibly follow these steps to restart your router and Optik boxes:

How to reboot your Optik system | TELUS Support

If that still doesn't work you will likely need to talk to Telus.