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Pvr list not working

Just Moved In
Reset pvr many times according to telus online troubleshooting and still not working. Anybody have a solution? Phoning is useless with a wait time of over an hour and they don't appear to have a call back option like Shaw cable.

Community Power User
Community Power User

 Bit more detail as to what is happening might let us offer better troubleshooting suggestions.


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Did you try to reset the modem?  This happened to me a few days ago and this worked.


Follow the reset procedure below:

1. Unplug the power cord of your Optik TV boxes and router/modem.

2. Wait one minute, then plug back in the modem's power cord and wait for the DSL and Internet and LED to be back online.

3. Plug in the PVR power cord, wait until it's fully rebooted and a channel is able to be viewed.

4. Reconnect any remaining boxes.