My recordings are not available and tried everything unplugging restarting etc...still not available. Very frustrating!
If you haven't already, try unplugging your box(es), then restarting your modem. Once the modem is back online fully, then plug in your TV boxes again.
I agree that a proper reset would be a good thing to try. Here is the steps required:
How to reboot your Optik system | TELUS Support
I've found it can take a few minutes after a reboot to see my list of recordings.