06-17-2020 10:07 PM
06-17-2020 10:55 PM - edited 06-17-2020 10:56 PM
Reboot your Telus modem, and wait till it’s back online. Once back online restart the pvr. Once it’s up and running do a reboot of any other receivers.
04-03-2021 06:20 PM
Greetings. You seem to know what you're doing 🙂 @WestCoasterBC
I've done all the searching here and on the (cough) Support site and nada.
Unable to find anywhere, including on the VIP5662W installation guid, Troubleshooting section, what the Link (green) and Recording (red) lights FLASHING TOGETHER means.
OPTIK TV channels, on demand is working (comes through via wireless connector box UIW4001E (link green, WIFI green) in other room) including all services EXCEPT PVR-related and
message is some variation of
The Recording List is unavailable.
make sure this digital box and the PVR are connected to the network." questions is, which Digital Box, seems to be keyword is AND, and also "the PVR"...
I've restarted the router, the VIP5662, and the UIW4001E in sequence, forwards and backwards, with a good long wait for cooling, reinitializing. I've changed the cable out between the router and the VIP5662, changed the ethernet port on the router, carefully 'popped' the PVR/hdd and literally blew on the connections...then checked the (with that sinking feeling) set top box Settings, under IPTV status ("connected") and Disk Status ("NOT PRESENT") so of course Recorded_TV Ver (blank) and State (0xF-0x7F) so clearly I'm so deep it's in HEX now instead of words.
Of course I have no access to the Diagnostic Tools menu on the set top box.
Have I missed anything or is it likely I've lost (another) hard drive/PVR?
04-03-2021 11:04 PM - edited 04-03-2021 11:05 PM
Appears your HDD has suffered a failure if your disk status is no longer present.
One other non documented issue, is if you change the modem DNS servers. If your Optik box ever needs to reload its software. The box will start downloading then fail and give a red led.
You have to revert the DNS settings on the modem, then it will reload the software and re initialize the box.
04-10-2021 09:51 PM