11-03-2021 06:18 PM
11-03-2021 11:06 PM
Are you watching the recordings directly on the PVR or through another Optik box?
11-04-2021 03:50 PM
11-04-2021 02:30 PM
Not a lot to go on. Are the boxes wired or wireless?
You might try following these instructions to reset your Optik boxes:
How to reboot your Optik system | TELUS Support
11-04-2021 03:49 PM
11-05-2021 11:40 AM
I suspect a issue with wireless. You may need to get Telus to come out and take a look at it.
11-05-2021 12:05 PM
I thought that might be the case as well but @kristine36 reports that it also happens when watching on the PVR itself. Network issues won't have any impact when watching recorded programs directly on the PVR.
12-01-2021 06:11 PM