So I guess my PVR issues with WILL NOT RECORD and Channels glitching was fixed - in a way. The PVR crashed hard. Everything was erased. I was watching something and hit the back button and it froze. It took at least half an hour to re-boot - I don't know - I had to go away and do things. It's should be no surprise that I am very very unhappy.
I now feel like the router we have is poo poo'ed. Wifi drops out all the time on other devices and obviously we have had no end of trouble with TV / PVR.
It seems very difficult to contact Telus though.