If you're on your phone, use the Optik app instead. The website uses flash as part of the authentication and your phone won't support it.
Any OS will require flash for it to work. You were talking about your phone, now PC. Which one are you trying to access the website with?
both!! lol but for browsers.. try the google chrome browser two months ago didn't work! and tried on google chrome for android 9.0 today and the same! i figure out something on flash, how do I enable it on chrome? now version 74!
Not hard to find on Google. https://support.google.com/chrome/answer/6258784
First of all, the Canary builds are all beta releases and there's no guarantee things will work properly. I'm running regular Chrome, version 72.0.3626.119, and the Optik website works fine. Same goes for the latest Firefox Quantum, 66.0.3 (64-bit). I use my Optik TV login to log in rather than the Telus Account.
Have you tried removing Flash from your computer entirely and then re-downloading and installing it? Same for your browsers?
1) For the Note 9, only use the Optik TV app. You won't be able to access it any other way.
2) For your PC, the issue is going to be at your end. Either user error or a computer problem. If you are having problems with your PC, consider having a professional take a look at it to determine what is malfunctioning on your PC. If you are having problems with the user, those can be harder to fix.
Also ensure you are not using a VPN while trying to access Optik services. That could cause access issues as well, especially if connected to a VPN server outside Canada.