Optik price increases while under a Service Agreement
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06-25-2023 11:25 AM
Is anyone else under a Telus Service Agreement experiencing price increases for their Optik TV? I have a 2 year service agreement that expires in November 2024. On last month's bill I started getting charged an extra $4 for Netflix Premium, when Netflix Premium was already included in my 7 theme pack + 1 premium combo package, and Telus removed a hardware credit for one my digital boxes.
My service agreement was that I was not supposed to be charged for any hardware rental and that my Optik TV service had a price guarantee. This extra billing started with last month's bill, and I was able to phone and get it resolved with Billing, but I see that the issue is back again with this month's bill. The service rep said I shouldn't be charged extra for Netflix and that I shouldn't have been charged for the digital box rental. A ticket was created, and I was advised that going forward I wouldn't have these extra charges. Looks like I will need to phone again and complain.. another hour or more on the phone... Not very happy about this.
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06-25-2023 06:54 PM
You can reach out to Telus through their Twitter presence #TELUSSupport, or their Facebook Page to prevent the waiting on the phone part...
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07-07-2023 11:58 PM
I had this exact issue and was furious. I thought I had signed a two year contract to pay a fixed price. I was informed that Telus has the right to increase prices at any time. The only thing the contract applies to is that they agree to give you a set discount on certain items. The discount stays fixed while the price increases.
i had a long discussion with loyalty and they agreed to give me a credit for the extra billing and that my bill would not increase further.
Reading your experience does not give me hope
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07-08-2023 08:03 AM
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07-08-2023 10:41 AM
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07-24-2023 04:25 PM
Looks like the issue is now worse than it ever was. I just received my monthly Telus bill and now my bill is $152 more than it was the previous month. There is something seriously wrong with the Telus billing system. It appears I am paying the new regular price for my TV package $113.99/mo for the 7 Theme Packs + 1 premium combo (instead of the $93/mo under my contract) and then Telus is adding prorated charges for all 7 of my theme packs stating that I added 7 theme backs to my programming package. What a mess... looks like another phone call again.