Optik on the Go App not allowing Playback or Recording

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Neighbour

Hello!  My Optik on the Go app is not showing a play button when I try to watch Live TV on the main screen.  Even when I click into a live tv show there is no play or record function. 

 

Any ideas on this one, I tried reinstalling the app already and still the same.

 

Cheers!

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Community Power User
Community Power User

What device are you trying to use the app on?


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Highlighted
Neighbour
Hello it's on Android S9 phone.

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Community Power User
Community Power User

Try deleting and reinstalling the app and see if there is any change.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂
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All-Star

Optik on the Go was the name for the old version of the app. If you installed the latest version it should be called Optik TV

https://play.google.com/store/apps/details?id=com.optiktv&hl=en_CA

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Neighbour

Hello thanks for the reply.  Sorry the app is the Optik TV app, uninstalled it re-installed it.  Signed in and still can't click play on any live TV and when I click on any live program there is no play button or record button at all.

All-Star

Are you logging in with your My TELUS account or an Optik account?

 

Try login in on the browser version from a PC to check if the issue is with your account:

Watch Optik TV

 

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Neighbour
Hello logging in with the Optik account.