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Optik on the Go App not allowing Playback or Recording

bradu
Neighbour

Hello!  My Optik on the Go app is not showing a play button when I try to watch Live TV on the main screen.  Even when I click into a live tv show there is no play or record function. 

 

Any ideas on this one, I tried reinstalling the app already and still the same.

 

Cheers!

7 REPLIES 7

Nighthawk
Community Power User
Community Power User

What device are you trying to use the app on?


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Hello it's on Android S9 phone.

Nighthawk
Community Power User
Community Power User

Try deleting and reinstalling the app and see if there is any change.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

xray
Hero

Optik on the Go was the name for the old version of the app. If you installed the latest version it should be called Optik TV

https://play.google.com/store/apps/details?id=com.optiktv&hl=en_CA

Hello thanks for the reply.  Sorry the app is the Optik TV app, uninstalled it re-installed it.  Signed in and still can't click play on any live TV and when I click on any live program there is no play button or record button at all.

Are you logging in with your My TELUS account or an Optik account?

 

Try login in on the browser version from a PC to check if the issue is with your account:

Watch Optik TV

 

Hello logging in with the Optik account.