I disconnected the cables from my ActionTech T3200m modem so I could tidy up the birds nest of wires, but when I re-connected everything (assuming I did it correctly, see attacked screenshot links) The LAN & Wireless Internet work, but Optik TV isn't working.
After the grey gear icon finishes loading/booting I see an Orange "X" icon with a grey numeral "1" below the X.
I've read some offsite forums and folks say the box is dead?!!?! I've only had the thing for 2 days so I bloody hope it's not kaput already.
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@cjmcneil It appears your Optik Receiver is connected with a Black Ethernet cable but have it plugged into the WAN port of the modem.
Plug it into LAN port 1,2,3 or 4 Not WAN. Unplug the optik receiver then plug it back in. Your TV service should be restored.
Thanks WestCoaster, I tried that earlier but I'll try it again.
I was just on chat with Telus and they suspect the box is "toast" and will require a replacement, but I'll try when you suggested the post back my results.
I switched the network cable to a LAN port but no change.
Tried all 4 LAN ports still no change
Tried another network cable and unfortunately still the orange X.
The activity link light on the back of the Optik box is flickering orange so it's not getting a signal from the modem? or the port inside is at fault? or other hardware inside the box? (in the below pic I have switched to another [yellow] network cable).
Forgive me but when you say "3 dots" so you mean on the TV screen or the Green Link, Blue HD and Red Red lights on the Optik box front?
I ask as I tried as you said and didn't see any dots on the TV screen, just the grey cog icon and the grey progress bar which then turned into the familiar Orange X.
Tried unplugging, holding in "OK" and "Down Arrow" and not letting go, plugging back in, but never did see the 3 dots on the tv screen, just the grey cog and progress bar. Did this 3 times with no success.
Tried the unplug, wait 10 seconds, plug back in then look for 3 dots on tv screen method, but again unfortunately I never get the 3 dots.
I'll contact Telus at this point and see about getting a replacement.
I really appreciate the help @WestCoasterBC 🙂 .
The grey gear and progress bar, followed by the red X, is the box trying and failing to re-download the operating system. That can sometimes be triggered if the Optik box is rebooted a enough times without an internet connection or if it's rebooted while the gear or progress bar is still on the screen. Definitely have a tech come out and swap it.