03-11-2018 01:53 PM
I signed up for an Optik TV package in January. Offered free Superchannel for a month. We were told we could manage our channel packages online or by calling in. We have been unable to change channel packages/remove Super Channel by logging in and CSR is unable to remove/change due to a 'backend problem' that needs to be cleared. The first estimate for it to be fixed was 2 days at the end of January. Now we approach mid March, 5 phone calls later, still no solution or resolution in sight. Seriously regretting the 2 year contract. Not what I signed up for!!
03-12-2018 12:50 AM
03-12-2018 05:13 PM
I had the same problem 3 or 4 years ago. Kept getting billed for Superchannel which was offered at half-price for 6 months, even though I cancelled within the 6 month period. Took about 4 months to resolved. Had to call Telus every month to reverse charges until it was resolved. Escalation did not resolve it.