Optik TV app missing channels

[M8D]

Has anyone experienced missing channels when viewing via their iPad or PC, with the app ?

In the "view " screen, I am missing channels 900 to 2000....the sports channels.  Is this a Bell media vs TELUS thing ?

Day 8 ; Three attempts to contact TELUS have gone unanswered  including an email.... "contact us and an executive team member who will respond to your question"  .

[Nighthawk]

On my home internet connection and on cellular I can see the 900s and the 2000s in the Optik app. In the top right there is a settings button. When the filter settings come up, what is your app set to currently? Is Category set to All Channels?

[M8D · Accepted solution]

Thank you very much for the reply.

I had that setting set for subscribed channels. I moved it over to all as suggested and they came up. Only problem is, when I clicked on any of them, it said I was not subscribed to those channels....which is of course, not correct. I am subscribed to them and see them fine on the TV.

Being a former employee, I really am discouraged with the Company and lack of response.

Again my thanks !

[FuzzyLogic]

Have you tried force closing the app? Possibly the app is 'confused' and needs to be restarted.

[M8D]

Thanks but no, that is not the answer. (I have already tried removing and re-installing the app)

Somehow my subscription to the sports theme pack has not been enabled...but just on the app !

The problem is being looked into....