Optik TV Smart Remote

Connector

Optik TV Smart Remote

I would like to know why Telus has decided to drop the current Optik TV Smart Remote app to adopt their new and most confusing Optik TV GO or whatever its called. 

With the new app you will no longer be able to:

1) use your phone as a Remote,

2) change channels on your various boxes from your phone using the guide, THIS IS THE MOST IMPORTANT FUNCTION I CAN THINK OF FOR YOUR SERVICE. THIS FUNCTION ALLOWS ME OR FAMILY MEMBER TO CHECK THE GUIDE AND CHANGE CHANNELS WITHOUT HAVING TO USE THE ON-SCREEN GUIDE.

3) use the guide to jump to future dates or days

4) easily record and change record settings using the guide. 

5) manage your recordings on your PVR. 

 

My assumption is that the old app was powered by i.TV and Telus thought they could do a better job and not have to pay for i.TV rights to use. Well you didn't do a good job and actually succeeded in making a great app worse. 

 

The new app is extremely confusing and I consider myself to be a bit of a tech nerd. Multiple clicks required to drill into functions of the app, confusing record and show listings when using the guide. 

 

For all those who wish to see the old app remain functional chime in here. 

49 REPLIES 49
Resident

We have our PVR boxes in cabinets beside our two main TVs.

We used the old app to change channels.

Can't do that now.

Have resorted to running transmitters, temporarily.  

Extremely disappointing that Telus does not have RF remotes and/or discontinued the app that addressed that issue.

We custom designed our dream home to hide all of the components....

The suggestion from Telus is that they will send a technician out to move the boxes - that is a joke!

We are now looking at Shaw and will be moving immediately.

Neighbour

Smart remote for a smart home.  Everything is run off my iPhone. I have a tv on the wall with speakers on each side wired to a central spot with my Telus box. The app had some glitches which could and should have been worked on.  Telus claiming the new app works only to find it doesn’t by tech support after we discovered this together. Really disappointed. Turn up the app again Telus. Up until now I told new neighbours and community how happy I was with Telus.  If I didn’t have others in the house that watch the blue jays and news I would have just cancelled the tv service. 

Resident

I would like to chime in...the Optik Smart Remote is a feature truly valued by our family and we are highly disappointed that this app is no longer functioning without a suitable replacement. 

Neighbour

I totally agree. New app is horrible, and the remote is gone. Worse, nothing on the App Store or app tells you this. I just spent 20 minutes try to get the non existent feature to work. TELUS LUSTEN TO YOUR CUSTOMERS !
Resident

I just signed up to make the same point, only to find a long string of posts from disgruntled users.  The ONLY thing I used the old app for was to program the PVR when I was away from home, and that worked reasonably well.  I've been trying to use the old one for the past few days and kept getting an error message - until I went to Telus' website I didn't know that it had been discontinued, because Telus had not bothered to tell me.  The new app tries to be too clever, and the part that I want (remote set recordings PVR) is clumsy at best, and doesn't work for specific needs (e.g. if there is a news program with the same name on every hour, I cannot record (for example) the version that comes on at 6:00pm).  Scrolling is inconsistent, the programs don't keep up with the time, and a slight mistake results in the time jumping back to the current time.  And I don't want to watch TV on my phone.  ANY CHANCE OF BRINGING BACK THE OLD APP, OR OFFERING AN APP JUST FOR PROGRAMMING PVR'S?

Organizer

Yesterdays Social Media contact to @TELUSsupport went like this:

 

@TELUSsupport Hopeful the current Optik TV app will very soon carry over some important features from the original app. Here’s just a fraction sample of customers feeling on just that. Would be great if someone from @Telus could chime in here as well: :~) https://forum.telus.com/t5/Internet-TV-Home-Phone/Optik-TV-Smart-Remote/m-p/85926

 

@... We will make sure to pass on that information/suggestions to the correct teams

 

@TELUSsupport Thank you 👍

 

 

I phoned Telus today to voice my concern about the discontinuation of the smart remote and I was told it was because not very many people use it. Well good job Telus, you forced a much worse app with a fraction of the functionality on us that I'm certain even less people will use than the smart remote app.
This is the reason people are moving away from cable to online streaming. You know what I can control from my phone with an app? Netflix, Hulu, amazon video etc. This is a complete step backwards and if it wasn't for live sports I would totally cancel tv all together. The removal of this app is just another example of how out of touch our cable companies are.

@Wolfman5001 - You should have looked about 3 replies up if you wanted the most likely reason the app was discontinued.

@mbp Telus is a company worth about $27 billion, not some tiny undercapitalized startup running in a spare bedroom that must do things at very low cost. They mismanaged their Smart Remote project if they were cheapskates and made it dependent on a software component made by a little company (maybe 1 person?) that didn't make enough money and one day decided to cease operations. A competent tech company (actually the people in charge of the Smart Remote app) would make sure their project had a more solid foundation. If they are blaming the outside framework supplier, that's just an excuse, it is Telus's responsibility to develop reliable systems and they failed on this one.


@frankw wrote:
@mbpTelus is a company worth about $27 billion, not some tiny undercapitalized startup running in a spare bedroom that must do things at very low cost. They mismanaged their Smart Remote project if they were cheapskates and made it dependent on a software component made by a little company (maybe 1 person?) that didn't make enough money and one day decided to cease operations. A competent tech company (actually the people in charge of the Smart Remote app) would make sure their project had a more solid foundation. If they are blaming the outside framework supplier, that's just an excuse, it is Telus's responsibility to develop reliable systems and they failed on this one.

Exactly, is Telus telling us that they don't have the resources or knowhow to add the remote functionality to the new app. Bull $#%@. If a small outfit like i.TV could do it then certainly a 27 billion dollar company can fork up enough cash to get the right peps to code that feature or licence it from i.TV if required. 

 

Digitalone. 



i.TV is no more. It’s hard to license something from a company that no longer exists. Along with any IP they once had.

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Well said. 40 or more characters to say anymore Telus.¿ don’t get me going anymore. Waste my time and now I’m looking at $800 to wire in a repeater to my tv to use a remote like its 1992.

Organizer

I just forwarded this thread link to Telus Support.  Hopeful they will come here and have a listen to our comments and input as well as chime in.

The Smart Remote app is still partially working and I hope they leave it running until a new app or other solution can be developed.

 

The Guide and Recordings views don't work any more. But I can select a channel by entering the number, also pause/play/forward/reverse buttons work on the pop up remote.  So I can use the app on an iPad in my secondary viewing room to at least pause/fast forward a program.  I can use my main TV room which has the PVR and regular remote to select a program or recording and then move to the other room (big TV there) to watch and pause/play/etc from the iPad app as needed.

 

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BTW if anyone is shopping for a IR extender, they come in 2 varieties.  The regular IR extender is about $30 and designed for people who have all their equipment in one room but want to put some devices out of sight in a nearby closed cabinet or closet.  The other type is a wireless IR extender and costs more at $50+ and can be used to allow an IR remote to be used in a separate room from the controlled equipment.

Community Power User

In Smart Remote, if you look under Settings > About, you'll see "Powered by i.TV". The vendor (i.TV) that created the old app framework no longer exists. Their website doesn't exist anymore either and just redirects to a domain parking service. It looks like before they shut down they changed the focus of the company towards more social interaction relating to television and no longer on the apps. 

 

This is an article about i.TV from around the time Smart Remote came out.

 

With the vendor switching focus to social media and followed by their demise, support, updates, and fixes for the app would not have been possible. Whether or not there is an alternative vendor with a similar remote control framework will be the big question.

 

The company that was spun off of i.TV, yo.tv, is basically just a social media / TV guide hybrid that doesn't work well for Canada. The spin off company doesn't offer the same remote control framework.


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Connector

 The new app is certainly not a replacement but totally different.   As you can see, very few people like it as it is missing most of the things that you could do with the old app. I wish they would’ve just left the old out there and we could have used it if we wished instead of this new whatever it is. I’m sure there are a lot more of us out there who think this is a terrible change and we miss the functions of the old app. 

Resident

I hoped that once the old Optik TV app was disabled they would have added the “missing” features to the new app, but alas no.

 

It’s very frustrating to no longer be able to:

 

- quickly change the day/time

- change the channel on the Optik box from the app

- quickly jump to the different channel number sections

 

This is a big step backwards in functionality. Too bad no one from Telus has yet to chime in

Hi, I also registered (as many others in this thread have done) to voice my displeasure over the Smart Remote app being cancelled.

The fact that so many users have registered just to bring this issue up should show TELUS how much this means to them and how important it would be to fix the issue.

The new app is clearly just a web based app. It’s only 8mb to install so it’s likely just running your web browser in a fancy TELUS looking app.

In any case, it is a big step backwards and loses some of the very important features the other app had. Here are the features that Telus has taken away for me:

-a quick guide to search days ahead
-a quick guide to scan channels quickly and then select it/play it on the tv
-the ability to let me kids browse on demand kids shows from the app and then play them on the tv. (One of our boxes, the one connected to the kids tv, is the older generation Telus box which is extremely slow to navigate so this makes it much easier)

The new app would be somewhat useful if it at the very least could send the shows to start playing on the tv instead of a small iPad screen.

Overall it’s an extremely dissapointing sign as a customer that Telus would even consider losing all these features as an option, let alone actually purposely deciding to get rid of them. Even if i.TV was ending their support, the software should have been purchased by Telus and integrated into the new app.

I sincerely hope that Telus brings back the smart remote features that were clearly a selling point and much used/loved feature.

This was so dissapointing. Take away an amazing funtional app and force me to watch on my tablet?!?

What idiot thought this was an improvement? For Christ sake, what a stupid move. I’ve deleted this stupid resource pig.

bring back the ipad/iphone remote app.

how many pages is this thread expressing the same dissatisfaction.

 

idiots

 

Does Telus even monitor this forum? An answer would be appreciated. This isn’t the only thread on this topic