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I just signed up to make the same point, only to find a long string of posts from disgruntled users. The ONLY thing I used the old app for was to program the PVR when I was away from home, and that worked reasonably well. I've been trying to use the old one for the past few days and kept getting an error message - until I went to Telus' website I didn't know that it had been discontinued, because Telus had not bothered to tell me. The new app tries to be too clever, and the part that I want (remote set recordings PVR) is clumsy at best, and doesn't work for specific needs (e.g. if there is a news program with the same name on every hour, I cannot record (for example) the version that comes on at 6:00pm). Scrolling is inconsistent, the programs don't keep up with the time, and a slight mistake results in the time jumping back to the current time. And I don't want to watch TV on my phone. ANY CHANCE OF BRINGING BACK THE OLD APP, OR OFFERING AN APP JUST FOR PROGRAMMING PVR'S?
I totally agree, as a loyal customer who is the adult in the house who pays the bills I'm extremely disappointed in the decision to not offer the one great feature Telus had on their smart Optik remote.
I would imagine if it's a feature Telus can implement in house in the future they may work on this feature. Keep in mind it was a 3rd party that supplied the remote feature before that is no longer around.
Smart remote for a smart home. Everything is run off my iPhone. I have a tv on the wall with speakers on each side wired to a central spot with my Telus box. The app had some glitches which could and should have been worked on. Telus claiming the new app works only to find it doesn’t by tech support after we discovered this together. Really disappointed. Turn up the app again Telus. Up until now I told new neighbours and community how happy I was with Telus. If I didn’t have others in the house that watch the blue jays and news I would have just cancelled the tv service.
Yes same here. Xantech dinkylink has been a good product as I used to install. Loved my house operating off iPhone. So pissed off. I split the telusbox living room and master. So I’m $200 per tv plus install or pay someone. Thanks Telus. I can say you suck again.
This was so dissapointing. Take away an amazing funtional app and force me to watch on my tablet?!?
What idiot thought this was an improvement? For Christ sake, what a stupid move. I’ve deleted this stupid resource pig.
bring back the ipad/iphone remote app.
how many pages is this thread expressing the same dissatisfaction.
I expect they don’t have much to say. The developer of the product, and owner of the intellectual property has abandoned the product. This leaves Telus in the position of no longer being able to offer the now unsupported product, and likely unable to re-create it without being in a copyright infringement situation. If it was as simple as cut and paste, it likely would have been done by now by someone.
@mbpTelus is a company worth about $27 billion, not some tiny undercapitalized startup running in a spare bedroom that must do things at very low cost. They mismanaged their Smart Remote project if they were cheapskates and made it dependent on a software component made by a little company (maybe 1 person?) that didn't make enough money and one day decided to cease operations. A competent tech company (actually the people in charge of the Smart Remote app) would make sure their project had a more solid foundation. If they are blaming the outside framework supplier, that's just an excuse, it is Telus's responsibility to develop reliable systems and they failed on this one.
Exactly, is Telus telling us that they don't have the resources or knowhow to add the remote functionality to the new app. Bull $#%@. If a small outfit like i.TV could do it then certainly a 27 billion dollar company can fork up enough cash to get the right peps to code that feature or licence it from i.TV if required.
We have our PVR boxes in cabinets beside our two main TVs.
We used the old app to change channels.
Can't do that now.
Have resorted to running transmitters, temporarily.
Extremely disappointing that Telus does not have RF remotes and/or discontinued the app that addressed that issue.
We custom designed our dream home to hide all of the components....
The suggestion from Telus is that they will send a technician out to move the boxes - that is a joke!
We are now looking at Shaw and will be moving immediately.