Optik TV Error Message LP1008 & Mac OS upgrade to Version 10.15.4 (19E266)

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Friendly Neighbour

Today I installed Mac OS Upgrade to Version 10.15.4 (19E266). After installing I am not able to access Optik TV from Safari. I am not able to get to the url at all ... watchoptik.telus.com/#yourtv     I get error message LP1008 when trying to access that site. 

 

I am not sure whether the Mac OS Upgrade is the issue ... or whether the Optik TV site is down. 

 

Thoughts? 


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Ambassador

I'm seeing the same thing when accessing Optik TV with Chrome in Windows. First attempt to login fails with LP1008. If I click retry I am able to get in. This started happening about a week ago. Seems likely to be an issue with Telus given we are using a different browser and OS.

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Ambassador

I'm seeing the same thing when accessing Optik TV with Chrome in Windows. First attempt to login fails with LP1008. If I click retry I am able to get in. This started happening about a week ago. Seems likely to be an issue with Telus given we are using a different browser and OS.

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Community Power User
Community Power User

What happens if you use just the URL: watchoptik.telus.com ?

NFtoBC
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Ambassador

I'm prompted for credentials and once entered I get the LP1008 error. There is a retry button and when I click that it loads successfully. This has been happening for about a week.

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Friendly Neighbour

Thanks for your help. When I click the retry button ... I am able to access. 

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Friendly Neighbour

When I try the link you suggested, I get the same error message as my original post/question. As pointed out by others who've replied to this post, if I click on the Retry Button, I am able to access. 

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Friendly Neighbour

Thanks for your response. When I click the retry button, I am able to access OptikTV. 

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Ambassador

I noticed that the URL now resolves to what appears to be a 3rd party hosting service. When I look at what's on my PVR the URL displayed is:

 

https://reachclient.proda.tls.tv3cloud.com/#dvr/list

 

This used to be:

 

https://watchoptik.telus.com/#dvr/list

 

I suspect the login issues are related to the change. Hopefully Telus will sort it out.

 

Ambassador

More peculiar things. If I use Firefox (usually I use Chrome) the URL remains as:

 

https://watchoptik.telus.com/#dvr/list

 

I also don't get the LP1008 error.

 

Both browsers report security issues with the page as indicated by the ! in the URL icon.

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Ambassador

I believe the issue is related to a change Google made in Chrome. The error has gone away since they rolled back a setting related to cookies. If I re-enable this setting the problem returns. More info here:

 

https://www.ghacks.net/2020/04/04/google-is-rolling-back-samesite-cookie-changes-temporarily/

 

That would explain why I didn't have the issue with Firefox. 

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Ambassador

I installed the latest version of Chrome and the issue is back. Hopefully Telus will rectify this soon.

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Friendly Neighbour

Thanks for your response. I am using Safari. I've been having 100% success if I click on the "Retry" button. 

 

I still think Telus needs to fix something ... hopefully they will see this post and follow up.