Optik TV Error Message LP1008 & Mac OS upgrade to Version 10.15.4 (19E266)

[eddy3216]

Today I installed Mac OS Upgrade to Version 10.15.4 (19E266). After installing I am not able to access Optik TV from Safari. I am not able to get to the url at all ... watchoptik.telus.com/#yourtv     I get error message LP1008 when trying to access that site. 

I am not sure whether the Mac OS Upgrade is the issue ... or whether the Optik TV site is down. 

Thoughts? 

[KHR]

It looks like something is going on from a cache/cookie point of view.

watchoptik.telus.com should only direct to the HTML5 site, and not the Flash site unless the cache isn't being flushed properly. This is likely why Safari isn't working - Apple removed Flash capability a couple of months ahead of the end-of-life.   

The URL shouldn't resolved to 'reachclient...' unless you're being redirected to the Flash site.

If you're confident that the cache is clear, I'd recommend re-booting your computer and trying again in private/incognito first, then regular browser.

[NFtoBC]

What happens if you use just the URL: watchoptik.telus.com ?

[FuzzyLogic]

I'm prompted for credentials and once entered I get the LP1008 error. There is a retry button and when I click that it loads successfully. This has been happening for about a week.

[eddy3216]

Thanks for your response. When I click the retry button, I am able to access OptikTV. 

[FuzzyLogic]

I noticed that the URL now resolves to what appears to be a 3rd party hosting service. When I look at what's on my PVR the URL displayed is:

https://reachclient.proda.tls.tv3cloud.com/#dvr/list

This used to be:

https://watchoptik.telus.com/#dvr/list

I suspect the login issues are related to the change. Hopefully Telus will sort it out.

[FuzzyLogic]

More peculiar things. If I use Firefox (usually I use Chrome) the URL remains as:

https://watchoptik.telus.com/#dvr/list

I also don't get the LP1008 error.

Both browsers report security issues with the page as indicated by the ! in the URL icon.

[FuzzyLogic]

I believe the issue is related to a change Google made in Chrome. The error has gone away since they rolled back a setting related to cookies. If I re-enable this setting the problem returns. More info here:

https://www.ghacks.net/2020/04/04/google-is-rolling-back-samesite-cookie-changes-temporarily/

That would explain why I didn't have the issue with Firefox. 

[FuzzyLogic]

I installed the latest version of Chrome and the issue is back. Hopefully Telus will rectify this soon.

[eddy3216]

Thanks for your response. I am using Safari. I've been having 100% success if I click on the "Retry" button. 

I still think Telus needs to fix something ... hopefully they will see this post and follow up. 

[eddy3216]

When I try the link you suggested, I get the same error message as my original post/question. As pointed out by others who've replied to this post, if I click on the Retry Button, I am able to access.