Optik TV App not allowing to record?

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Micchris
Resident

Recently I have not been able to record a program through the Optik TV App on my phone.  Anyone know why?

FuzzyLogic
Connector

One possibility is that it's on a channel you are not subscribed to. 

Community Power User
Community Power User

There was some discussion on the topic of recording from phone apps a few months ago. Have you tried the search function in the forum?

 

NFtoBC
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xray
All-Star
It works fine for me. Maybe if you provide a more detailed description of what happens when you try to record then we could provide a more detailed reply.
Micchris
Resident

The record button/feature is not there for me to choose.  When I click on a program in the guide all that is available is a "series info" and "upcoming" option buttons to choose from. 

xray
All-Star

Unfortunately the app blocks screen captures so I can't show you. There should be three buttons underneath the program graphic after you select it from the guide. Watch Live, Upcoming and Rec show. Do you see the first two only?

xray
All-Star

Do you have the Guide filtered by Subscribed or All Channels?

 

Can you record on your PVR unit at home?

 

KVos
Resident
I have the exact same problem with my Optik TV app on IOS.

The record feature went missing and
KVos
Resident
I have the exact same problem with my Optik TV app on IOS (Current release)

The record button simply vaniahed and not even an uninstall, reboot, reinstall has resolved it.

I can record on the PVR without issue,
Community Power User
Community Power User

Have no issues on my iPhone XS Max latest OS and 7.9.24 optik tv app.

 

Try uninstalling the app, reboot the iPhone then reinstall the app. Or create a new password and resign into the app.

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