Optik TV App SNWest Channel 911

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Resident
Why am I unable to view this channel in the app but able to watch on my TV? I’m watching the channel right now but if I try to watch through the app it tells me I’m not subscribed?
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Community Power User
Community Power User

Are you properly logged in to your account?

 

If so, there may be something needed to be fixed on the back end, which will require contacting Telus directly.

 

NFtoBC
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Guardian
I just checked my app and I have no issues watching the Raptors game. Check your listing of recorded shows on the app. Does it match what's on your PVR?