cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Optik TV App - No Record Option

DukeofYYC
Neighbour
Hello,

Recently the option to record or schedule a series has completely disappeared from my Telus Optik iOS app. Seriously annoying. Any solutions out there? It’s as if the ability to record was removed from the app...
9 REPLIES 9

FuzzyLogic
Community Power User
Community Power User

I have endless issues with the Optik app on IOS. It's pretty unstable. Generally I find a force close get's it back in working order. Sadly I have to do that a LOT. Here is how to force close an app in case you are uncertain:

 

https://support.apple.com/en-ca/HT201330

 

FWIW I just checked and was able to see the record series option (after doing a force close as I couldn't even get into the app prior to that).

 

KingO
Just Moved In

A new version of the Optik TV iOS app is coming in the next few days. Please check your App Store for an update notification soon.

FuzzyLogic
Community Power User
Community Power User

Just checked out the new app. Mostly good. Sadly the ability to filter by movies/TV for recordings is no longer available:-( I wish this feature was available on the PVR as well. I record a lot of movies from TCM and it's nice to be able to view just movies or just TV.

pbsme
Ambassador

I see the American channels are missing from the Guide. Since I mostly record programs on PBS, the App will be useless now 🥵

Nighthawk
Community Power User
Community Power User

Are you able to view those channels and set recordings?


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

pbsme
Ambassador

My bad. I see there is a filter and somehow they got filtered out, which wasn’t the case before. 

pbsme
Ambassador

I cannot view the channels, because I am not on my home WiFi. I gather from the message I saw. I didn’t try to set a recording.  I can test it all better when I’m home after the weekend. 

Blaine
Just Moved In

Hi

I have the same issue using a Samsung s10, can play previously recorded shows on the pvr via the cell, but the option to record shows is nowhere to be found. Any ideas?

@Blaine You can play your recorded shows from your phone? I can't. AFIK the app only allows watching of live and on demand programs.