Optik TV App - No Record Option

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Neighbour
Hello,

Recently the option to record or schedule a series has completely disappeared from my Telus Optik iOS app. Seriously annoying. Any solutions out there? It’s as if the ability to record was removed from the app...
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Ambassador

I have endless issues with the Optik app on IOS. It's pretty unstable. Generally I find a force close get's it back in working order. Sadly I have to do that a LOT. Here is how to force close an app in case you are uncertain:

 

https://support.apple.com/en-ca/HT201330

 

FWIW I just checked and was able to see the record series option (after doing a force close as I couldn't even get into the app prior to that).

 

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Resident

A new version of the Optik TV iOS app is coming in the next few days. Please check your App Store for an update notification soon.

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Ambassador

Just checked out the new app. Mostly good. Sadly the ability to filter by movies/TV for recordings is no longer available:-( I wish this feature was available on the PVR as well. I record a lot of movies from TCM and it's nice to be able to view just movies or just TV.

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Advocate

I see the American channels are missing from the Guide. Since I mostly record programs on PBS, the App will be useless now 🥵

Advocate

My bad. I see there is a filter and somehow they got filtered out, which wasn’t the case before. 

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Community Power User
Community Power User

Are you able to view those channels and set recordings?


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Advocate

I cannot view the channels, because I am not on my home WiFi. I gather from the message I saw. I didn’t try to set a recording.  I can test it all better when I’m home after the weekend. 

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Resident

Hi

I have the same issue using a Samsung s10, can play previously recorded shows on the pvr via the cell, but the option to record shows is nowhere to be found. Any ideas?

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Guardian

@Blaine You can play your recorded shows from your phone? I can't. AFIK the app only allows watching of live and on demand programs.