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Optik 4K box settings

Murray2
Just Moved In

‎05-22-2020 05:04 PM

Hi, when I turn on my Optik 4K box it will either be in 1080p or 2160.  When I turn it off its always in 2160 and set to a 4K channel. I have to remember to check the settings every time I turn it on as it mostly reverts to 1080p. Anyone know why its randomly changing display settings? Thanks.

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3 REPLIES 3

xray
Guardian

‎05-23-2020 02:19 AM

How did you know what channel it's on and what the output resolution is set to when it's off?
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Murray2
Just Moved In
In response to xray

‎05-25-2020 03:44 PM

If you set the resolution(aspect), that's the setting when you turn it off. The resolution randomly changes. It always comes on with the 4k channel I was watching when I turned it off.

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ShawSpy
Connector

February

My Telus Optik boxes keep reverting back to 1080p. I only have 4k tv’s in my house and all 3 wireless 4k boxes and my 4k pvr boxes forget their 4k setting and keep reverting back to 1080p. I have to change them back to 4k almost daily.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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