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Optic tv pixelates

Just Moved In

Been doing this since I moved to Telus 2 months ago. Talk to other Telus customers and no one has this issue. Thoughts on how to fix or should a tech be dispatched. Rebooted the modem and boxes. Nothing seems to help.


Community Power User
Community Power User

Two months? You should have called Telus two months ago to get the problem addressed. Pixelation has a short list of causes and some do require a tech visit. I'd recommend calling Telus to get the process started.

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