Also since you've included your competitor
Netflix, why haven't you included the Prime TV app or the
CBS TV app (now avail in Canada ) or
Global TV app
City TV app
I'm sure between telus and bell they can demand Cisco or Microsoft include those apps.
Netflix isn't Telus competitor. Crave is Netflix's competitor and both are available on Optik.
The "apps" you are referring to are not available on set top boxes. They are iOS and Android apps.
Amazon Prime has been discussed at length already. Amazon will not allow it on this platform or many others.
Microsoft has nothing to do with the Optik TV boxes and hasn't in many years since they sold off the Mediaroom platform to Ericcson in 2013. Cisco has nothing to do with software that companies choose to load onto their devices either. For those apps, it'll be up to those companies to produce versions for other platforms and considering most of their content will be out on demand, they won't be making competing apps.
Please fix msCE Netflix app...
Netflix's support pages instruct users with audio issues, to contact them directly. Their support people also request users to contact them for this issue. The more users that contact them, the sooner they can get a fix done. Please contact Netflix.