Optic TV Box has Client error after update

[HandyMark]

All my Optic TV Boxes are showing "client error" after they did an update from Telus.

Nothing is working!

Spent two hours on the phone with a tech rebooting everything multiple times.  to no effect

Now they are saying it will take a week for a tech to come by and replace the boxes.

Grrrr!!!!

[FuzzyLogic]

That's not good. I suspect you've gone through these steps with support but if not it can't hurt to try:

Full reboot your internet and TV services | TELUS Support

[WestCoasterBC]

If you ever changed the default DNS settings in the T3200 this can also cause this error. Reverting back to the factory default can restore the connection issue.