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On Demand keeps skipping/cutting out

Robyn1
Just Moved In

Watching programs On Demand and the program keeps cutting out, like it's skipping. Why!!!?

1 ACCEPTED SOLUTION

A-B
Community Manager
Community Manager

Very sorry about that! Have you tried rebooting your PVR to see if that stops the issue from occurring? Give that a shot by unplugging the power cord from the back of your PVR, waiting a few seconds, and plugging it back in to re-initialize it. Let me know if that does the trick!

View solution in original post

3 REPLIES 3

A-B
Community Manager
Community Manager

Very sorry about that! Have you tried rebooting your PVR to see if that stops the issue from occurring? Give that a shot by unplugging the power cord from the back of your PVR, waiting a few seconds, and plugging it back in to re-initialize it. Let me know if that does the trick!

View solution in original post

Robyn1
Just Moved In
I finally realized that's what I needed to do so yes, it worked out in the end!

Thanks,
Robyn

A-B
Community Manager
Community Manager

Awesome, thanks for the update! Very sorry for the inconvenience of that. You shouldn't need to do that frequently, so if it continues to give you any grief, reach out here or to our Tech Support team and we'll get it sorted!