03-24-2020 12:10 AM
Have iPad and new Telus Optik app will not login. Tried using my Telus credentials and just get the spinning wheel. Won’t accept using account number either. Why a new app for iPads? The old one wasn’t that great but worked most of the time
03-24-2020 11:03 AM - edited 03-24-2020 11:07 AM
The new app is likely using HTML5, instead of Flash. The latter is at end of life.
I was able to successfully login using MyTelus credentials. Double check you are using correct credentials by login to another Telus service, such as billing.
03-26-2020 03:48 PM
I even ended up changing my password to see if that would help. Nope. I can login with great difficulty to our account but continually get the 409 error using Telus website logins. Can’t login to Crave, etc. Any suggestions as to a fix? This is on my iPad and MacBook Air