New Optik tv app

[Reneeaz]

Have iPad and new Telus Optik app will not login.  Tried using my Telus credentials and just get the spinning wheel.  Won’t accept using account number either.  Why a new app for iPads?  The old one wasn’t that great but worked most of the time

[NFtoBC]

The new app is likely using HTML5, instead of Flash. The latter is at end of life.

I was able to successfully login using MyTelus credentials. Double check you are using correct credentials by login to another Telus service, such as billing.

[Reneeaz]

I even ended up changing my password to see if that would help. Nope.  I can login with great difficulty to our account but continually get the 409 error using Telus website logins. Can’t login to Crave, etc.  Any suggestions as to a fix?  This is on my iPad and MacBook Air