I had TELUS send me a 4K wireless STB (VIP5602WT) to add to my home setup.
Upon following the instructions, it comes up with the Client Initialization error and won't proceed.
After working with TELUS support on this, they sent a tech. He was unable to enter my house due to COVID but we tried all kinds of things, including:
- Adding a WAP (VEN501) to add to my setup
- Pairing the WAP to my Actiontec 3200 or my WEB6000Q wireless extender
- Tried a different model of 4K wirless STB
All to no avail.
My current connection is:
Actiontec 3200 > WEB6000Q wireless extender > VEN501WAP > STB (VIP5602WT)
For testing, I've moved the WEB6000Q, VEN501 and the STB within a meter of each other.
The tech said they have no solution for this right now, and may need to move my Actiontec 3200 out of the basement to be closer to the wireless extender. Not sure how that'll help as it's all connected via ethernet anyway, so it's not like moving the router closer to the wireless extender or WAP will make a difference.
Anyone seen this? Have any ideas?
Any help would be greatly appreciated!
Solved! Go to Solution.