06-22-2020 03:30 PM
I have Netflix as part of my Optik TV package.
I was suppose to have my auto billing by them stopped.
That did not happen so I stopped auto payment. My Netflix service was suspended.
When I contacted Netflix they said the problem was at the TELUS end.
06-22-2020 07:38 PM
Did the Telus rep ask for the email associated with your Netflix account? They need this to take over the billing. Then you should have gotten an email about setting up Netflix via your Telus account. I just did this today.
06-23-2020 02:52 AM
You need to connect your Netflix account to your TELUS account. Do this through the Netflix app on TELUS Optik TV. Follow the instructions on the screen. The only other method is through a link from TELUS that is supposed to be sent to you by TELUS but I never received mine.
07-15-2020 12:29 AM - last edited on 07-15-2020 10:37 AM by dru