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Netflix Subtitles Illegible on Optik TV

ChrisX
Organizer

Hello;

I have set the type colour, size, and background on my Netflix account but that is not what appears on Telus Optik TV. Also, quite often, the subtitles disappear too quickly particularly when they are difficult to read in the first place with white text on a white background. Any help is much appreciated.

4 REPLIES 4

NFtoBC
Community Power User
Community Power User

Double check that the settings in the Optik Netflix App have these same options as well. The two apps are not connected, so it is possible the changes you have made in your Netflix account are not transferred.

 

NFtoBC
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Thanks for your response. I didn't know Optik Netflix was different. Can you send me a link to that?

NFtoBC
Community Power User
Community Power User

I recall it being discussed in the Neighbourhood. Try a search.

NFtoBC
If you find a post useful, please give the author a "Like"

Yes, it appears that this issue has been around for quite a number of years without resolution. Sadly, you might think that Telus doesn't really care about its customers.