11-27-2020 04:33 PM
I have set the type colour, size, and background on my Netflix account but that is not what appears on Telus Optik TV. Also, quite often, the subtitles disappear too quickly particularly when they are difficult to read in the first place with white text on a white background. Any help is much appreciated.
11-27-2020 06:09 PM
Double check that the settings in the Optik Netflix App have these same options as well. The two apps are not connected, so it is possible the changes you have made in your Netflix account are not transferred.
11-28-2020 03:23 PM
Thanks for your response. I didn't know Optik Netflix was different. Can you send me a link to that?
11-28-2020 05:07 PM
I recall it being discussed in the Neighbourhood. Try a search.
11-29-2020 03:58 PM
Yes, it appears that this issue has been around for quite a number of years without resolution. Sadly, you might think that Telus doesn't really care about its customers.