10-14-2020 07:08 PM
Hi, I received an email (below) from Telus on Oct 9 about a free On Demand voucher but it is not in my account when I check the VOD Deals and Coupons menu from my Optik box? Please help!
Happy Mid‑Autumn Festival! Enjoy a movie on us!
Enjoy a movie on us. It’s our way of wishing valued customers like you a Happy Mid‑Autumn Festival.
Your On Demand voucher will be active from Oct. 7 and is valid for 60 days^
10-14-2020 09:52 PM
10-15-2020 11:18 AM
I followed in the instructions but the coupon is not listed in my Deals Coupons screen as per below
> Check out On Demand's new Deals | Coupons section to see if you have any coupons available
10-15-2020 11:25 AM
You are right, it's not showing for me either. I haven't bothered to check until now.
@dru Can you pass this on to the appropriate dept to follow up?
10-15-2020 03:52 PM
Hey folks, we'll look into this. Can you share a screenshot/picture of what you do see?
You won’t see any visual cues of an actual “coupon” but If you're seeing $3 movies and a bunch of movie posters then this means you don't have the VOD coupon applied to your account. Thanks!
10-15-2020 03:58 PM
Yes, that's exactly what I see. Just a list of $3 movie posters. Do you still need a screen shot? I can do one later if so.
10-15-2020 05:47 PM
Yes, please. I'll flip it over to our product team. Thanks!
10-15-2020 06:21 PM
10-15-2020 07:02 PM
10-15-2020 07:16 PM
11-02-2020 01:04 AM
Hey @dru any update on this?
We're at the halfway point to the 60 day expiry of the offer and I still don't see the voucher.
Your On Demand voucher will be active from Oct. 7 and is valid for 60 days.
11-11-2020 03:44 PM
11-13-2020 03:14 PM
11-17-2020 07:12 PM
Thanks for looking into this issue. I don't think I'll try renting a VOD without any visual confirmation of a credit. I don't want to have to deal with calling Telus agent and explaining to them what happened if I do get charged incorrectly.
12-16-2020 06:00 PM
Well I rented 2 movies last month and got charged for both of them.