How do I get the Activation Code required during self install of the Optik TV box?? I've been sitting on hold forever! This is so unacceptable from a customer service perspective. What happened to Live Chat agent ... not the virtual assistant which is useless.
This is brutal. I watched an entire Netflix movie while waiting on hold only to have it disconnect on me.
I beat you. I was on hold with GoDaddy Monday night for about 3 hours and they hung up!
All kidding aside, Telus needs to bring all of their support onto Canadian soil and improve their response times and quality of service for support.
I was in a Telus store yesterday where the rep was spouting nonsense about something to do with mobile phones. Training is clearly lacking.