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Initializing digital box

Coastalwatchers
Just Moved In
My secondary wireless optik box said it needed to initialize so I put it through the paces. Now it's stick on the "this will only take a moment" screen forever and forever. I've tried all the suggested steps. Powering down, unplugging and restarting the main box, same result. Very frustrating
2 REPLIES 2

xray
Guardian

How long did you wait (minutes)?

Sometimes it does take a long time (over 10 minutes) and sometimes it's quicker. I haven't figured out why or when.

 

Try rebooting in this order:

  1. Router
  2. PVR
  3. other Optik boxes

NFtoBC
Community Power User
Community Power User

Contact Telus. They will take you through the steps. It usually includes re-starting your Router, as well as the set-top box, and is a multi-step process.

 

If I recall:

Turn off both the router and box

Wait 10 minutes

Restart router and wait for it to boot

Start box

Press WPS on router

accept WPS on box

restart box

 

 

NFtoBC
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