How do I get an Internet home service technician to visit?

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My internet service is erratic and sometimes slow. Don't know if it's because my modem/router is three years old, or what. I need a technician to evaluate. 


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Community Power User
Community Power User

Your first step will be to contact tech support. I would recommend by phone rather than chat since chat would get disconnected during troubleshooting. The problem may not even need a tech sent out, depending on what it is.


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All Replies
Most Helpful
Community Power User
Community Power User

Your first step will be to contact tech support. I would recommend by phone rather than chat since chat would get disconnected during troubleshooting. The problem may not even need a tech sent out, depending on what it is.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

View solution in original post