Free preview BBC World News, ch 821, not working

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Neighbour
BBC World News, channel 821, is listed on the free preview page, yet it is not active at our house. I've power-cycled modem, PVR, and set-top boxes, without any joy. Ideas?
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Community Power User
Community Power User

It is at our place in south-east BC. Where are you located?

 

NFtoBC
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Neighbour
Burnaby. All the other free-for-April channels work just fine. I spoke with Telus helpdesk by phone, after a bit of a wait - another modem and set-top reset didn't change anything, so now channel 821 has been forced on by subscribing to it, free for 30 days. Such fixes make me, a retired systems guy, cringe, but at least it now works.