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I have been trying to get an answer as to how long it will take to get my free tv and a credit of $250 and the process is PAINFUL! I sent an email to customer service and was told that they could not help me, my account has a specialized department to help me. I was advised to phone or start an online chat. I started an online chat but was once again told they could not help me (15 minutes into the conversation) and they would transfer our chat to the appropriate department. Waited another 20 minutes online with no indication that I was even in a queue and I just gave up.
So my question is to Telus again, how long will I have to wait? I have been waiting since July 29th and am not impressed with your customer service.
This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. You will need to connect with Telus staff more directly through a phone call, chat, Facebook or Twitter, as described in the Contact Us section at the bottom of the page. The latter may be the least time consuming on your part, since for some reason, you need to connect to the 'specialized' department.
Usually TV shipments occur no sooner than 6 to 8 weeks post order. If your situation is tied to some further specialized deal, such as a new condo development, or new neighbourhood being serviced, it may take a bit longer for the wheels to start turning. Financial rebates usual show on the second or third billing, and may be distributed across a number of months.
For this Telus offer you can find news stories going back four or five years about people who bought into the "deal" of a free TV and credit from Telus and never received the TV or credit, and some people paid for months for a service they did not even receive because they had no TV. In every case I've read, Telus blamed "human error." Reps are always the fall-guys when corporate has to answer to news reporters. Très stinky.