Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
My TV is all of a sudden asking for a pin to watch anything
Since switching to standard time the Disney channels schedules are wrong, listings in the guide do not correspond to what is being broadcast, please fix thank you
We have recordings on our Optik TV PVR box that we want to keep. If we switch to the new Telus TV box, it appears we would lose the old recordings that are over 90 days. Is it possible to have a combination of the two boxes - 1 Optik Box with our old...
For two years we suffered with Shaw/Rogers - TV cut out every evening at 5:30 for about 15 minutes. Internet constantly cutting in and out. So we switched to Telus Optik who had great claims of superior service. After reading through the forums I'm a...
This is my first time posting and from reading other comments and questions, it seems like you have to be polite. Well I will be, but really don't want to.2 hours on the phone with Telus. Another hour on the website.Why, at the very last minute of tr...
I am getting the center speaker on the surround working on live TV and on Disney and prime, but not Netflix. Is this a known issue?
Not able to login Telus TV on iPad.
couple questions - 1. Why did you change the fast forward setting? It is very slow now and annoying even on the 3rd and fastest setting. Not sure why this need led to be changed, seems like a useless change. You should also have an option to change t...
Optik TV @TELUS_Support What is going on with the website for My Telus. I know the desktop has been under change for a while. I have been patient for the past month.This is what I get when trying to access my account informationLooks like something w...
I have now been sent my 5th android box since I moved from Shaw to Telus less than a year and a half ago. #4 stopped working a week ago and after spending over an hour with a technician, she sent another box. Box #5, (which had a little sticker on th...
