FX Now on demand

Friendly Neighbour

FX Now on demand

I'm a recent subscriber to FX Now Canada on Telus optik TV. Have watched season 1 and 2 of 'Snowfall' a good series but now want to watch season 3 as it should be available. On My Optik Tv It only show episode 10 of season 3 so whats up with that. 

6 REPLIES 6
Friendly Neighbour

FX Now on demand

I'm a recent subscriber to FX Now Canada on Telus optik TV. Have watched season 1 and 2 of 'Snowfall' a good series but now want to watch season 3 as it should be available. On My Optik Tv It only show episode 10 of season 3 so whats up with that. 

Friendly Neighbour

Re: FX Now on demand

And I checked "Snowfall Season 3 is available in FX Canada now. Why doesn't telus have it. 

Community Power User

Re: FX Now on demand

Sometimes episodes get missed from the lineup, but since some episodes of Season 3 are available, the others should be as well. Let's see if a Telus employee can provide an update.

 

NFtoBC
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Friendly Neighbour

Re: FX Now on demand

Further more to the issues of watching "SNOWFALL" on FX now canada with Telus Optik TV. I went to

fxnowcanadanow.ca

I logged in using my Telus Optik TV user name and password on the FX now Canada website and I am able to watch all the episodes of season 3 "SNOWFALL"

 

So Telus please explain to me why I can't do this on my TV. Why do I need to use my laptop to watch these programs when I am able to log into FX Canada using my telus log in info.  

Community Manager
Community Manager

Re: FX Now on demand

Hey all, we've flagged this to our content team. We'll have this fixed up soon. Thanks for the flag, @keenerboy !

Friendly Neighbour

Re: FX Now on demand

Wow and now its there. Its to bad it took me approximately 3 hours of my time contacting Telus by phone. Searching the internet for answers. There should be an easier way for a Telus subscriber to point out these kinds of problems. Upon speaking with two Telus customer service agents one billing and one tech they had no idea about this being a problem. Or how it could be resolved. 

Highlighted
Community Power User

Re: FX Now on demand

Keep the Neighbourhood in mind. It’s a very active community and can find answers or report things easily. 

Telus employees frequently visit the boards.


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