Essential channels, Netflix and recorded shows no longer accessible.

[HARDWORDS]

Has anyone ever lost all the essential channels,Netflix and all their recorded shows. It still shows all the pvr recordings but when I play then the screen stays black as it plays through it. I have already called in and waited in line for an hour and a half, just to be told that they will look into it and call me back. TIA

[Nighthawk]

Did they have you do the usual troubleshooting? : Reboot modem / Actiontec box. Once it's back up, reboot the PVR. Then reboot the rest of the boxes.