Equipment returns

[Cyrus]

I returned some equipment to Telus in July 2021 and it still hasn't arrived . Its being held at recipients request by Canada Post. So this is a bit extreme NO? I mean on hold for six months? I can understand a delay with covid and everything but six months? I check the tracking every now and then, and just can't believe it.

[NFtoBC]

Are you being billed for the equipment? Don’t lose that tracking receipt!

I agree 6 months is way out of line, and am surprised the Post Office would store it that long!

[pbsfan]

Wondering if there is anywhere to return Optik TV boxes in person.  I'm thinking to cancel OptikTV and go Internet only, when my contract ends.  Wouldn't want to have a situation like the above or like some others have described.

[aleong]

any updates, Cyrus?  I am in a similar situation, but it has been 4 months for me.  I think this is another way Telus is making money off us... by holding the parcel and continuing to charge rental fee..

[pbsfan]

There needs to be somewhere to take the equipment in person, like any Telus mobility outlet. This is crazy and unacceptable, in my opinion.