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ERR_AGL_ACN_3545 - Login Failed

Paleniky
Neighbour

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box).  Don't want to stay on hold for 2 hours for them to say I have to do this online (which I have)

48 REPLIES 48

TELUS_Support
Official Support Team
Official Support Team

Hey @Paleniky we can try to help here, maybe send us a private message and we can ask for some screenshots so we can direct you from there


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Tell us what you need. Tech support was a total waste of time.

Sent from my iPhone

TELUS_Support
Official Support Team
Official Support Team

Feel free to send us a private message and we can discuss further!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Hi folks,

 

I just rejoined Telus Optik and am trying to use the Telus TV+ app on my iPhone and Apple TVs but I keep getting the error ERR_AGL ACN_3545 when I try to login. Has anyone seen this or found a way to resolve it?

 

thanks. 

StreamFamily
Neighbour

same issue, technician said I can install the boxes myself but my log in isn't set up for telus tv+ so my credentials don't work

Have you set up an online account yet? You can log-in with those credentials. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Chaddell
Neighbour

I have the same issue error 3545, on tablet and 2 cell phones, what is the solution? There is no newer version of Telus app.

TELUS_Support
Official Support Team
Official Support Team

Hi @Chaddell we can try to help. Please send us a private message and we will do what we can to help


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Capouf
Neighbour

I keep getting this error code. 

TELUS_Support
Official Support Team
Official Support Team

Feel free to send us a private message and we can discuss further, thanks.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Jorth
Neighbour

I am having this same issue. I can log in to my Telus account online but cannot log into the TV+ app or on any browser.

TELUS_Support
Official Support Team
Official Support Team

We see your private message and will respond now, thanks.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

tamraa
Neighbour

I have the exact same issue on 2 phones as well. I can log into the my telus app, but can't get into the TV+ app and keep getting the same error code (ERR_AGL). I have sat on hold for over 2 hours waiting and when I speak to someone no one is aware and able to help. Beyond frustrated

giantbrownguy
Rockstar

I just resolved mine with TELUS Support. We aren't sure if it was their backend work, or on my end, I changed my email. One of the two resolved it, so I would try changing your email and see if that works. It might be a way to force a reset of your email on the account.

Do you know what they did on the back end? I am currently on the phone with tech support but nothing is working so far.

TELUS_Support
Official Support Team
Official Support Team

Can you try @giantbrownguy suggestion? This should resolve it. Let us know. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

robertrr
Neighbour

Having the same issue. What is the solution to fix this

TELUS_Support
Official Support Team
Official Support Team

Hello. We'll respond to your private message now, thanks.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

TELUS_Support
Official Support Team
Official Support Team

Hey @robertrr @tamraa @Jorth @Capouf @Chaddell @Paleniky @StreamFamily 

 

Our Optik team has asked for your account info to investigate this particular error. If you're still experiencing it, please send this account a private message with the subject line "ERR_AGL_ACN_345" and we can verify your accounts and gather that info for our team's investigation. Thanks!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

ERR_AGL_ACN_345

 

Account [Mod edit: Removed personal info]

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