Did not receive points after redeeming a on demand credit promo

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Recently, telus had a promo for redeeming on demand credit for optic tv, after redeeming credit for 7 points, you would receive the 7 points back. I had decided to take this offer, however I had never received my points back. I've been saving these points for a while now, and I've been wanting to get the amazon cards once they are back into stock, but I'm short on 3 credits now, due to this bug. If anyone can provide some help of support for this situation, I'd greatly appreciate it.