First Impressions after moving from classic Optik TV to the new Telus TV+.
I'll report back as I use it more, but if you're wanting me to check anything, reply here.
@Optik-Kate one other piece of feedback. I've been working with Technical Support for the last day trying to get my PVR to show up in the box but it hasn't been happening. The current thinking is they have to escalate to the back end team because something went wrong in provisioning my profile. I can access the PVR on my iPhone, but not from the box itself. I'm a more advanced technical user, but someone more novice might be more frustrated by it. Just a heads up that this should probably be resolved before the boxes are widely distributed.
Also for you and @A-B , I was disconnected from Technical Support in the middle of a call last night around 10pm, and rather than receive a call back, I had to sit in the call queue for 20 minutes to get through again. The follow up seems to need some work. I get the agents are busy but they were in the middle of working through my issue when we got disconnected. Again, I am patient, but some others may be less so.
Interesting you had issues with the PVR -I also lost all my PVR settings and saved shows over the past few days. Very frustrating, with no recourse to restore our PVR after it was mysteriously removed!
@A-B @Optik-Kate, can you provide some insight on the intended availability of our PVR? Since it lives in the TELUS cloud do customers have any way to "download" or backup the settings to our boxes?
There's no way to recover lost recordings, but if you'd like we can gather your account info and pass it along to our Optik team to look into. If you'd like that, feel free to reach out to us over at our Twitter or Facebook accounts and say you're coming from the community. Then we can verify your account to gather the info we'd need to pass along to our team. Thanks.