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Crave Subscription Issues

Just Moved In

We have Telus Optik TV - 4 Theme Packs + 1 Premium Combo (Crave TV).  On a very regular basis Crave stops working and states that we do not have an active subscription.  I have tried signing out and signing back in, ensuring I use the "through my Provider" option, many times - to no avail.  I usually end up contacting Crave support and the issue resolves itself within a day or two after submitting a note to them.  Unfortunately I never get a response from Crave as to why this continues to happen or what I can do to avoid the issue in the future.  It is to the point that we don't even try opening Crave because it doesn't work more often than it does and causes a lot of frustration.  Can you advise what would be causing this problem and what I could do to avoid interrupted service moving forward?


Thank you.


Community Power User
Community Power User

I haven't had Crave on Optik cause issues but I have had issues with the Crave app on iOS (iPhone) randomly signing itself out as well but that's been ongoing for some time.


Are you using the Optik TV login or the My Telus account login when you access Crave?

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Just Moved In

We are having the exact same issue.  We have set up CRAVE and re-authorized it over and over, and it works for awhile, then forgets and 'de-links' itself.  


We access CRAVE almost entirely through an XBOX app, and through an app on our smart TV.  I'm inclined to think this is a Telus issue more so than a CRAVE issue simply because we recently moved from Shaw (Sept 2020) to Telus and this wasn't an issue with Shaw at all and we used everything exactly the same way.  We also have become so disappointed at the constant issues that we have more or less stopped using CRAVE.


I have to say, since moving to Telus, our feelings are mixed at best.  The gigabit fibre is fantastic, but the TV 'side' of things is disappointing.  The CRAVE issue is maddening, and several restrictive ways the PVR works as compared to Shaw's PVR is extremely frustrating.


I would love to hear a response on this.

Just Moved In

I just switched from Shaw to Telus and have been having the same issues with having to re-link the crave app to my Telus account repeatedly. Never had to do this with shaw. With Shaw it one and done. Now tonight I can't get it to work, just keep getting an error that crave cannot communicate with telus to authorize my account. Can't even get my computer to connect with the crave website. Not a good start.

@darkwingz24 wrote:

Can't even get my computer to connect with the crave website.

That sounds like you have a network/Internet/browser issue unrelated to your Crave account.


Has been working flawlessly for me since subscribing. To the people with issues, are you a subscriber through Crave directly or are you subscribed directly with Telus?

Just Moved In

I have the same issue, all of a sudden crave says I need to subscribe. I need to sign out and sign back in, along with getting and entering the code for my roku tv.

Now a couple of movies on Starz say we need a subscription when everything else we can watch.


This has been happening to me on a weekly basis for over a year now.   


Signing in and out does absolutely nothing to fix the issue.   


I usually have to wait a couple of days and then it just starts working again without any problems, I don't need to sign in again or anything.   


So basically I don't get to watch Crave whenever I want to, I get to watch it whenever Telus/Crave decide to work properly.    


What a joke.

Just Moved In

I am having the same issue as well! Its very frustrating. I am subscribed to crave via telus.

For some odd reason, sometimes it just decides to stop working! then after a few days it just works again.

However, I can still access crave content through while it says I do not have the subscription on while both websites use the same telus credential to validate the subscription status, its very confusing.