05-16-2022 10:46 PM
After signing in to Telus Optic (in BC) on my Macbook and selecting a channel the content is shown but is frozen. (Tonight it happened when I wanted to watch a baseball game on channel 911.) If it were a video it is though it is stuck on a single frame. There seems to be nothing I can do to "unfreeze" the picture, including returning the previous webpage and then re-selecting the channel (after which the picture is updated but still frozen). It makes no difference if I'm using Safari or Chrome. What to do?
05-17-2022 03:24 PM
Not sure what to suggest aside from checking that your browsers and OS are up to date. A reboot couldn't hurt either.
05-17-2022 10:49 PM
What year is the MacBook and is the software up to date?
05-18-2022 09:41 AM
Watchoptik.Telus.com is working on my M1 MacBook Air. I echo @WestCoasterBC comments.
05-20-2022 10:25 AM
Does this freezing happen on all channels? Licensing and rights limitations can prevent some channels/shows from being viewable on the browser.