09-26-2020 08:39 PM
I get the following error when I attempt to access Optik TV on multiple computers: This site can't be reached oauth.tv.telus.net took too long to respond. I have also not been able to authenticate when trying to log on to Sportsnet as a television subscriber.
09-27-2020 11:14 AM
What link are you using? It should be watchoptik.telus.com.
09-27-2020 02:40 PM
Yes I'm using that link. It does not load.
09-28-2020 12:17 AM
09-28-2020 12:05 PM
Sorry about the delay. Is a current version of Flash working in your browser?
09-28-2020 02:13 PM
09-28-2020 03:25 PM
I can access the various channel apps just fine from my iPhone. Login comes up on all of them and I am able to sign in. watchoptik.telus.com also lets me log in successfully using Firefox on my desktop.
10-29-2020 11:52 AM
I often have the same issue. I have called support with no real resolution. The standard advice is to clear the browser cache & restart the browser. I find it works only about half the time. Instead I now simply try different browsers (IE, Chrome, Edge). One of them always works and if I go back to the one that I started with in a day or 2 it works again. Go figure...
My hope is that when they (hopefully) come out with a non-flash alternative it will be a much more reliable and better solution (more like the Shaw all, allows for better remote access/use, rewind, skip, volume control....).