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Take a picture of the terminated ends showing the wire colors and I will probably be able to tell you if they are A or B. Telus installers use A standards for the majority of the lines they run. If you have A terminated at one end and B at the other it will mess the data transfer up and the set top box will not get a good connection.
Also make sure the lines you ran are plugged in to the modem in some way either directly in to one of the yellow LAN ports or through a compatible network switch.
Hi, sorry for sounding so novice.... how can I verify? The cat 6 are ran by an electrician, should I ask him if he used T568A or T568B? And how to fix if they aren’t terminated properly?
Simple test: get a cheap Ethernet cable and run from the problem box to your router. TV should work. Call Electrician, and ask why his Ethernet wiring does not work similarly well, and get him to correct the problem.
Don’t forget to confirm your router is currently properly connected to your house network.
Just remember, Ethernet wiring in your house will be from a central location to each room. Generally, you can’t simply plug in in one room and connect to a jack in another, as @Chicnstu @indicated, the router or a switch should be located in your telecommunications cabinet.
Yes, I had arranged for all the Cat 6 to start right next to the router location, then spread to run to each room. I wasn't trying to connect the Cat 6 from one room to another. I was specifically running a Cat 6 from the router, to the wall jack next to it corresponding to the wall jack in my living room. Then from that wall jack into my TV box. It didn't work... but it worked when I run a direct Cat 6 from the TV box straight to my router. So I'm fairly certain now the issue is at the wall jacks, or the wire in between?