CTV app & Global apps not accepting Telus Optik login Credentials

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Resident
The CTV app and both Global apps won’t accept my Telus Optiks login credentials! I have check and rechecked my credentials and they are correct and work on the Telus website but won’t allow me to log in to any of the CTV or global apps- they just say “incorrect login or password”. If is so frustrating, I have deleted and redone loaded the apps and still none work! Help!
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Community Power User
Community Power User

Are you using your Telus Account login or the Optik account login? There are two different logins/passwords and only the Optik one works.


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Resident
I used the same one that allows me to log in to the Optik App... is that not the correct one? It works on the Optik app but not the Global or CTV apps
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Community Power User
Community Power User

The Optik app usually gives you a choice of using the Telus account login or the Optik one. The Telus one will work with the Optik app only. The Optik account is the one you set up on your PVR and the only one I've been using to access Global / CTV / Crave

 

See Optik account instructions: https://www.telus.com/en/bc/support/article/set-up-optik-tv-account


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂